Return/Exchange Policy

Exchange Policy

Pretty in Para will accept exchanges for regularly priced, non-personalized, unused, and undamaged merchandise. In addition to exchanges, the customer may receive a store credit for regular/full priced items. A customer must call/email and receive an exchange confirmation before returning items. Please reach out  WITHIN (5) business days of receiving your purchase if you are not satisfied or need to exchange. All sale-priced or special order items are FINAL, no exchanges.

**Please return items in its original packaging within (5) days of receiving exchange confirmation.  Again, the return package must be wrapped safely/completely and postmarked within (5) days of receiving the confirmation. We will not ship an exchange until the original is returned in new condition and approved packaging. Your satisfaction is important to us, but we must adhere to our exchange policy. 

 Items Not Eligible for Exchange:

  • Personalized items, unless misspelled or damaged at the fault of Pretty in Para Co.
  • Sale priced items
  • Items that have been used, damaged or worn

 The Process:

1.Email prettyinpara@gmail for a return/exchange form link.

2.Once a return authorization is received, mail the items back to the address on the return form within 5 days of receipt. The costs of the return shipping and new shipping will be the responsibility of the purchaser, unless it is at fault with Pretty in Para Co.

3. The purchaser will receive the new item or a store credit once the return item is received. The store credit will be equal to the cost of the returned item(s).

 

 

Please direct any questions referencing returns to: prettyinpara@gmail.com